Ward/Unit Philosophy of Care
We aim to provide an efficient, relaxed and friendly outpatient service, ensuring a high level of professionalism in an environment where individuals are supported at every stage of their patient journey.
We aim to ensure patients are fully informed and have a clear understanding of their condition and treatment.
We aim to ensure that staff maintain and develop their knowledge and skills, and that research based practice and trust and hospital standards are implemented at all times.
Who Are We?
We are a small but busy outpatient department.
The team includes:
4 Consultants, 2 Specialist Registrars, 1 SHO.
A Sister, 3 RGNs and 3 HCAs. No receptionist.
Working Hours: 8:30 - 17:00 Monday to Friday
Learning Environment Manager: Lynn Dewhurst
Contact: 01246 512098 or
ONCOLOGY (Ear related problems)
•Reduced Hearing (acute or chronic onset)
•Perforated Ear Drum
•Recurrent Ear Infections
•Balance Related Issues..
Audiologists are present during most clinics to undertake hearing tests.
Weekly Oncology Clinic
Patients are given diagnoses and are supported by the Specialist head and neck Cancer Nurse.
They have consultations with Oncologists, Dieticians, Speech and Language Therapists and Radiologists
Neck Lump Clinic
Weekly Urgent Fast Track Clinic taking referrals from GP for anyone who is found to have a palpable lump within the neck
•A One Stop clinic:Consultation, Ultrasound Scan and if necessary a Biopsy.
Rhinology (all nose related problems)
•Blocked or running
•Allergies (nurses undertake skin prick testing in clinic)
•Nasal Polyps (overgrowth of nasal lining)
•Perforated Septum / Deviated Septum
•Nosebleeds / Nasal Cautery
•Facial Neuralgia (presents as painful sinus)
Throat Related Problems
•feeling of something stuck in the throat
•Changes in the voice
•Pre and Post Op vocal cord checks
•Acid reflux associated problems
•Changes of tracheostomy tubes for patients living at home
We make referrals to and have close links with Speech and Language Therapists within the hospital.
Nurse Led Treatment Clinic
•Perform Aural Toilet with the use of head torch and suction.
•Daily AM and PM clinics
•Patients referred by GP or practice nurse when ear syringing with water is contraindicated, has proved ineffective or the patient has narrow ear canals.
Daily Emergency Clinic
Referrals from GPs, A&E, Wards
Nasal fractures (manipulated in clinic or theatre)
Acute Ear Infections
All patients requiring surgery are consented, given a date and any relevant information whilst in clinic.
Waiting lists are around 2 months or less
Observe: ENT consultation Clinics, Nurse Led treatment clinics, Fibre Optic laryngoscopy, Emergency ENT clinic, Skin Prick Allergy testing, Epley Manoeuvre
Attend: Maxillo-Facial Department, Neck Lump clinic, Multidisciplinary team meetings, Speech and language clinic
Additional Areas: ENT, Theatres, Ultrasound Department, Vestibular Rehabilitation, Audiology
Multi-disiplinary team/Specialist linked to area: Audiologist, Specialist head and neck Nurse, Speech and language Therapist,
Dietician, Oncology Services
The following graphic represents the nursing procedures that will be encountered in this placement area, according to the Annexe B section of the Future Nurse: Standards of proficiency for registered nurses (2018).
Green: Encountered frequently/daily
Amber: Encountered occasionally/rarely
Red: Never encountered